Elgato Prompter not turning on (Mac)

When you plug your Elgato Prompter in, it may flash, and then stay on a black screen.


If that occurs, FIRST check to make sure DisplayLink permissions are set correctly. See this video for details:

https://youtube.com/shorts/zONdOAaOh8Q

If permissions are set correctly, THEN verify you see the DisplayLink icon in your taskbar, like this, highlighted in red:

If you do not see that icon, click on the Finder icon (magnifying glass to the right) and type in "DisplayLink", then open it.


Now, open the Elgato Camera Hub software. If needed, click on "text" and "display" in the software a couple times until you see the Prompter flash to life!


More details and troubleshooting tips here:

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